Learn about faulty goods, leads, pitches and cold calls on this episode about sales. Welcome to the podcast that does not have a money back guarantee!

Voice message from Alberto from Australia (the man who shows his nobility)
What does ‘close’ mean when we speak about streets? https://inglespodcast.com/259
The history of tea.
https://inglespodcast.com/207 – biscuits

Voice message from Andre from Brazil who is a regional sales manager.
Business vocabulary in sales

ITALKI : https://go.italki.com/aprenderingles

International Business (lots of useful vocab – retail, wholesale, distributors, manufacturers etc): https://inglespodcast.com/252
Marketing and Market Research: https://inglespodcast.com/130
Brand Loyalty and Customer Service: https://inglespodcast.com/261
Recommended podcast: https://www.businessenglishpod.com/

To sell – to buy

A sale = a purchase – more formal

Sales – 1. Plural of “a sale”; 2. sales/the sales – a limited period with special reduced prices

cold call – to telephone a prospective customer without previous contact

(buy/sell) in bulk – to buy or sell in large quantities, usually at a lower price

a lead – indication of a possible future customer

A loyal/returning customer

After-sales service – Regular maintenance (upkeep) or repair of products

To buy on credit – To get something now and pay for it later, normally with interest (some people buy ‘on impulse’) – Payment by installments/payment arrangement

Sales pitch – A sales presentation that tries to persuade someone to buy a product.

Quote/Quotation – estimation of price

Faulty goods – defective

Free trial – A product or service that is offered to customers for free for a short period of time so that they can try using it.

To submit an invoice – To send or give a bill for a purchase.

Terms of payment – Conditions of payment agreed on by the buyer and seller for goods or services.

Sales target – A goal set for a salesper son.

To close the sale – To complete the transaction, to close the deal.

To bargain/haggle – try to drive the sale price down

“To drive a hard bargain” – often used metaphorically

“The customer is always right!” – popular customer services expressions

Guess the last word
I’m sure you’re quite busy at the moment, so I’ll be very ……..brief.

I won’t take very much of your …..time.

Buy one and get the second at half…price.

With your permission, I’d like to ask you some …….questions.

I really appreciate you letting us ……..know.

How flexible is the seller on price? Is the price…..negotiable?

This is a month to month arrangement which will allow you to cancel ……anytime.

Buy with confidence due to our money-back….guarantee.

Our team is slashing prices across the entire range of….products.

Is there anything else I can help you …….with?

The price of this product is …….unbeatable!

The item will be delivered to you at no further ……cost.

…and now it’s your turn to practise your English.
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On next week’s episode: Intonation in English

The music in this podcast is by Pitx. The track is called ‘See You Later’
Picking fingers by Stefan Kartenberg (c) copyright 2019 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/JeffSpeed68/59513 Ft: unreal_dm
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