The words and the formality of the language we choose to use are often based on our relationship to the people we talk to. This can be difficult if English isn’t your first language. How do you know if you’re unintentionally being too informal or even offensive? In this episode, we’ll look at some expressions…
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You’ll learn some polite expressions so that you can sound more like a native speaker. These will be especially useful if you work in customer services or a call centre and need to express yourself politely in English. Voice message from Marion Voice message from Diana from Panama empathise (verb) – empathy (noun) – empathetic…
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