In this episode we’re going to help you improve the way you attend customers and clients in English
Feedback from Sonia Nieves
Hola,
Soy usuaria y seguidora de su pagina web que me es muy útil.
Pero últimamente estoy teniendo problemas con mi inglés.
Trabajo en atención al cliente dentro del sector del fitness y no sé como
comunicarme bien con los clientes. Ejemplos: hacer un alta, darse de baja, dejar dinero en deposito
We have an audio podcast about gym and fitness vocabulary. You can find it here
to register – hacer un alta
to cancel (your) registration – darse de baja
account number – numero de cuenta
to put down a deposit / to pay a deposit – dejar dinero en deposito
How can I help you? – ¿Cómo puedo ayudarle?
What seems to be the problem? – ¿Qué problema está teniendo?
What happened exactly? – ¿Qué sucedió exactamente?
I can solve that problem. – Puedo resolver ese problema.
I don’t know, but I will find out. – No sé, pero lo averiguaré.
How would you like to pay? – ¿Cómo le gustaría pagar?
Will you be paying by credit card? – ¿Va a pagar con tarjeta de crédito?
May I see some identification? – ¿Puedo ver alguna identificación?
I’m sorry, do you have another card? – ¿Tiene otra tarjeta?
I’m afraid it hasn’t been accepted – Me temo que no ha sido aceptada
You may hear:
May I speak to your supervisor? – ¿Podría hablar con su supervisor/a?
I’d like to speak to the person in charge, please. – Me gustaría hablar con la persona a cargo.
I’d like to make a complaint. I’d like to complain.
Is there anything else I can help you with?
Use polite rising and falling intonation, smile and use eye contact and positive body language!
Improve your speaking with an italki teacher
…and now it’s your turn to practise your English. Do you have any good, bad, strange or unusual customer service experiences?
Send us a voice message and tell us what you think. www.speakpipe.com/inglespodcast
Send us an email with a comment or question to [email protected] or [email protected].
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Daniel Contreras Aladro
Manuel Tarazona
On next week’s episode: Asking For, Giving and Understanding Directions
The music in this podcast is by Pitx. The track is called ‘See You Later’
Hello Craig and Reza, first of all thank you for your amazing work. I usually listen to it when i conmunte to my job every day for half an hour. It´s wonderfull, entertainig and very usefull. In podcast 110 Reza talked about custumer service in Caceres some years ago and I think that the misunderstanding was because the tourist office assistant should have asked you “What are you interested in? ¨You know, if you are interested in History and Art, Caceres is a beautifull city with lots of museums and places to see. The city itself is a museum, nowadays some films are being filmed there ( Juego de tronos, among them ). If you are intereste in food and bars Caceres is known for its students population.
As I said before thank you for your altruistic work. Bye .
Paco, from Extremadura.
Thanks for your feedback, Paco. I’ve never been to Caceres, but if I go I think I’ll ask your advice on what to see and do there! Thanks for listening to us.